BackPAI
Privacy Policy
Effective Date: June 23, 2026
This Privacy Policy explains how PAI (Personal AI Assistant) collects, uses, discloses, retains, and protects information when you use our website, SMS-based assistant service, account features, calendar integrations, reminders, shopping lists, subscriptions, and related services.
1. Information We Collect
We collect information needed to provide, operate, protect, and improve PAI.
This may include information you provide, SMS information, calendar information, reminder information, shopping list information, account information, payment-related information, device and usage information, cookies, analytics information, and information from connected services.
2. Information You Provide
You may provide information such as your name, email address, phone number, account credentials, preferences, support requests, feedback, subscription selections, and other information you choose to share.
You may also provide the text of messages, instructions, reminders, calendar requests, shopping list items, and other content you send to PAI.
3. SMS Information
Because PAI is a text-message-based assistant, we collect and process SMS-related information.
This may include your phone number, message content, message metadata, timestamps, delivery status, opt-in and opt-out status, carrier information, and records needed to operate and troubleshoot messaging.
Mobile numbers and SMS consent information are not sold or shared with third parties for their marketing or promotional purposes.
4. Calendar Information
If you connect Google Calendar or another calendar service, we may collect and process calendar information needed to provide the features you request.
Calendar information may include calendar identifiers, event titles, event descriptions, dates, times, locations, attendees, availability, recurrence details, event metadata, and authentication tokens or permissions.
Calendar data is used only to provide requested calendar functionality, such as creating, retrieving, updating, rescheduling, or deleting events. We do not sell Google Calendar data or use it for advertising.
5. Reminder Information
We collect and process reminder information so PAI can create, retrieve, update, delete, and send reminders.
Reminder information may include reminder text, dates, times, recurrence settings, completion status, related message history, and delivery history.
6. Shopping List Information
We collect and process shopping list information so PAI can create, retrieve, update, and delete shopping lists or similar lists.
Shopping list information may include item names, quantities, categories, notes, completion status, and related message history.
7. Usage Information
We may collect information about how you interact with PAI, including pages viewed, features used, message activity, settings, clicks, timestamps, logs, device information, browser type, IP address, approximate location from IP address, error reports, and diagnostic information.
We use this information to operate the Service, understand performance, troubleshoot problems, prevent abuse, and improve features.
8. Cookies and Analytics
Our website may use cookies, local storage, pixels, or similar technologies to keep the site working, remember preferences, understand usage, measure performance, and improve the Service.
We may use analytics providers to help us understand how people use the website and Service. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
9. How We Use Information
We use information to provide, operate, maintain, secure, and improve PAI.
This includes responding to messages, generating assistant responses, creating and managing reminders, managing calendar events, maintaining shopping lists, sending SMS messages, handling subscriptions, providing support, debugging issues, preventing fraud and abuse, enforcing our Terms, complying with law, and communicating with you.
We may also use aggregated or de-identified information for analytics, research, and product improvement.
10. AI Processing
Messages and related context may be processed by AI providers to understand requests, generate responses, and perform assistant tasks.
Depending on your request, the context sent for AI processing may include message history, reminders, shopping list information, calendar information, account settings, and other information needed to complete the task.
AI outputs may be inaccurate. Please review important responses, reminders, calendar actions, and list changes before relying on them.
11. Third-Party Providers
We use service providers to operate PAI. These providers may receive information necessary to perform services for us.
Service providers may include SMS and telecommunications providers, cloud hosting providers, database providers, AI providers, analytics providers, authentication providers, customer support tools, security tools, and infrastructure providers.
We require service providers to use information only as needed to provide services to us or as otherwise permitted by law.
12. Google Calendar Access
If you connect Google Calendar, PAI uses Google Calendar access only to provide user-facing calendar features you request.
This may include reading calendar events, checking availability, creating events, updating events, rescheduling events, deleting events, and helping answer calendar-related requests.
We do not sell Google Calendar data, use it for advertising, or transfer it to third parties except as necessary to provide the Service, maintain security, comply with law, or with your consent.
You can revoke PAI's Google Calendar access through your Google account settings or through PAI account controls when available. Revoking access may disable calendar features.
13. Payment Processors
Payments are handled by third-party payment processors. We may receive limited payment-related information such as subscription status, transaction identifiers, billing contact details, plan type, renewal date, and payment status.
We do not store full credit card numbers unless expressly stated. Payment processors handle payment information under their own terms and privacy policies.
14. Data Sharing
We do not sell personal information.
We may share information with service providers that help us operate PAI, with third-party services you connect or direct us to use, with payment processors, and with professional advisors.
We may disclose information if required by law, subpoena, court order, legal process, or government request, or if we believe disclosure is necessary to protect rights, safety, security, users, PAI, or others.
We may share information in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, subject to appropriate protections where required.
15. Data Retention
We keep information for as long as reasonably necessary to provide the Service, operate our business, maintain security, prevent fraud and abuse, debug problems, keep historical records, comply with law, resolve disputes, enforce agreements, and meet legal or compliance obligations.
Historical records may include message records, reminder records, calendar action records, shopping list records, account logs, billing records, consent records, security logs, and support records.
Retention periods may vary depending on the type of information and the reason we keep it.
16. Account Deletion
You may request deletion of your account by contacting us at [email protected] or by using account deletion tools if available.
After receiving a deletion request, we will take reasonable steps to delete or de-identify information associated with your account, subject to verification and applicable exceptions.
Some information may remain in backups, logs, billing records, security records, fraud-prevention records, debugging records, legal records, or records we must keep to comply with law or protect our rights.
17. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information.
No method of transmission or storage is completely secure. We cannot guarantee that information will always remain private or secure.
You are responsible for keeping your account, phone, email, login credentials, and connected services secure.
18. Your Rights
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your information, object to or restrict certain processing, withdraw consent, or appeal a decision about your request.
To exercise privacy rights, contact [email protected]. We may need to verify your identity before responding.
19. California Privacy Rights
California residents may have rights under California privacy laws, including the right to know what personal information we collect, use, disclose, sell, or share; the right to access personal information; the right to delete personal information; the right to correct inaccurate personal information; the right to opt out of sale or sharing; the right to limit certain uses of sensitive personal information; and the right not to be discriminated against for exercising privacy rights.
PAI does not sell personal information. If our practices change, we will update this Privacy Policy and provide any required choices.
To exercise California privacy rights, contact [email protected].
20. Children's Privacy
PAI is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we collected personal information from a child under 13 without required consent, we will take reasonable steps to delete it.
21. International Users
PAI is operated from the United States. If you access the Service from outside the United States, your information may be processed in the United States or other countries where privacy laws may differ from those where you live.
By using the Service, you understand that your information may be transferred to and processed in the United States.
22. Changes to Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date and post the revised policy.
If changes are material, we may provide additional notice, such as through the website, account page, SMS, or email.
23. Contact Information
Questions or privacy requests can be sent to [email protected].